Privacy Policy

How We Collect Your Information
How We Use Information
How We Share Your Information

Introduction This Privacy Notice describes the types of information Kalm Minds or any of its divisions, brands, or affiliates (collectively, “Kalm Minds”, “we”, “us”, or “our”) collect from and about you when you:

Visit any of our websites where this Privacy Notice is posted (each a “Site”)
Visit or enroll in a treatment program at any of our clinics or facilities (each a “Facilities”)
Contact or interact with us via email, phone, or video call (“Online Service”)
Submit information to the official social media pages (“Social Media Pages”) we operate
Otherwise contact or interact with us offline (“Offline Services”)

The Sites, Facilities, Online Services, and Offline Services are collectively referred to as the “Services.” This Privacy Notice also explains how Kalm Minds may use and share your personal information, as well as your ability to control certain uses of it. By using or accessing the Services, you agree to the collection, storage, use and disclosure of your personal information as described in this Privacy Notice, and agree to the Terms of Use which are incorporated by reference. If you do not agree, please do not access or use the Services. Kalm Minds encourages you to read this Privacy Notice in full to learn how we treat personal information obtained through the use of our Services. Information We Collect We may collect several types of information from and about consumers and users of our Site and Services. This information may include:

Location: We use various technologies to learn your general geographic location, including by collecting your IP address or other device information, which may depend on your device’s settings for location services.
Device Information: When you visit our Sites, interact with our Social Media Pages or online ads, or open our emails, we learn about your browser, device type, IP address, internet service provider, and other technical information about your device.
Identifiers: We collect identifiers which include personal information like name, email address, phone number, username and password for our Sites, online identifiers, and physical address and may also include information such as your social media account information.
Health-Related Information: We may collect health-related information about you, including your medical insurance information.
Payment Information: Your payment details can be collected in connection with an order or purchase, including credit card or financial account information and related transaction records.
Call, Text, Email, Chat, and Mail Records: If you call, text, email, chat, or mail our customer service agents or other personnel, we may keep records of those conversations.
Commercial Information: We keep track of the services you purchase and your consuming histories or tendencies.
Site Interactions: We collect information about your interactions with our Sites. This data may then be used to troubleshoot customer service issues, to improve site functionality, to provide advertisements and marketing to you, and to analyze user needs.
Submitted Content: We collect any content you submit to our Sites, Social Media Pages, chatbot, or to us including comments, photos, reviews, promotions, or sweepstakes entries.
Social Media Usage: We may receive information about the people who visit and interact with our Social Media Pages.
Unsubmitted Content: We may collect information that you type into search bars or other text submission areas, even if you do not click submit.
Profile Information: We may have access to profile details about our customers such as your preferences and website behavior.
Demographic Information/Characteristics of protected classifications: We have access to demographic details about our customers such as gender, ZIP code, and other similar details.
Job Applications: If you apply for employment, we have access to the content you provide such as your resume, cover letter, and any information contained therein.
Inferences: We may use any of the above information to draw inferences from these categories of information such as consumer preferences, behavior, and characteristics. We may combine the personal information we collect from and about you, including personal information you provide to us and information we automatically collect, with personal information collected offline, across other computers or devices that you may use, and from third party sources.
Other information that we collect or you provide, such as when contacting us or through the course of visiting or using our Sites or otherwise interacting with us, including engaging with our Social Media Pages.

How We Collect Your Information We may collect the information described above directly from you, from third parties we partner with, or through cookies or other automated means. The categories of sources we collect information from include:

You: We collect information directly from you, whenever you: use our Services; make a purchase through our Sites; contact us with questions or comments; interact with our chatbot; upload content to our Sites; submit a rating and/or review; submit pictures, videos, or other testimonials; register for an event; enter our contests, sweepstakes, or giveaways or contests, sweepstakes, or giveaways we are affiliated with; consent to receive our promotional emails, or communicate with us; create an account; respond to a survey or questionnaire, engage or participate in customer or market research; or otherwise communicate or interact with us in any fashion.
Your Device or Browser: Certain information is automatically collected from your device or browser and analyzed when you visit or use our Sites, interact with our Social Media Pages or online advertising, or open our emails.
Third Parties: We work with third parties who provide services to us such as payment processors, suppliers, analytics, survey providers, data suppliers, advertising companies, or other service providers. Your information may be collected and processed independently in accordance with the third party’s own privacy notices. These third parties share information they have collected with us.
Social Media Platforms: Social media platforms share information with us. You can learn more about how social media platforms collect and use your information by reviewing their privacy policies and settings.
Cookies, Device Identifiers, and Similar Technologies: We, or our service providers, may use a variety of technologies such as cookies, web beacons, pixel tags, log files or other technologies to collect personal information about visitors to, and users of, our Site. We may also collect personal information through your interactions with our emails and online advertisements. We use this information to keep track of analytics and certain statistical information, to ensure the Sites function properly, to better understand how users interact with the Sites, to personalize our relationship with you, and for other purposes consistent with this Privacy Notice. For example, we may automatically collect certain information from you, including but not limited to your browser type, device type, operating system, Internet Protocol (“IP”) or Media Access Control (“MAC”) address, mobile device identifier or other unique device identifier of any of your computer(s) or device(s) that are used to access the Site, geolocation, software version, phone model, phone operating system, carrier information, and the domain name from which you accessed the Site. We also may collect information about your use of the Site, including the date and time you visit, the areas or pages that you visit, the amount of time you spend viewing or using the Site, the number of times you return to the Site, other click-stream or Site usage data, emails that you open, forward or click-through to our Site, and other Sites that you may visit.
Third Party Analytic Technologies: We use third parties’ analytics and tracking tools to better understand who is using the Services, how people are using the Services, how to improve the effectiveness of the Services and related content, and to help us or those third parties serve more targeted advertising to you across the Internet. To support this interest-based advertising solution, we, or our service providers, may use information about your visits to our Sites or Social Media Pages, and information from your mobile device and email. These third parties may use technology such as cookies, web or hardware beacons, pixel tags, log files, or other technologies to collect and store information automatically collected. They may also combine information they collect from your interaction with the Services with information they collect from other sources. Please see the section “Choices and Opt Out”, below, for further information on how to opt out, including information about ‘Do Not Track’ and how to disable cookies.

How We Use Information We may use personal information collected from or about you for any of the following purposes:

To respond to your inquiries, provide you with the Services, and to contact and communicate with you when necessary or as otherwise permitted by this Privacy Notice;
To validate, confirm, verify, and provide medical and other healthcare services (including to process payment transactions, schedule appointments, and contact you about your treatment, including by email or telephone);
To enhance your online experience on our Site, including as a way to recognize you and welcome you to the Site;
To review the usage and operations of our Services, develop new products or services, and conduct analysis to enhance or improve our content, products, and services;
To contact you with information, deliver email communications, newsletters, promotional material, and other correspondence from Kalm Minds or on behalf of our affiliates and brands;
To communicate with you regarding your enrollment in one of our treatment programs;
To protect the security or integrity of the Services and our business;
To comply with legal and regulatory requirements and respond to requests from courts or other government bodies;
To present advertising to you, including through partnerships with social media platforms and internet search engines; or
For other purposes disclosed at the time you provide your information or otherwise with your consent.

Additionally, if you use our Services to connect with a third party service, you authorize us to use information from and about you, on your behalf, to interact with these third party services based on your requests. How We Share Your Information We may disclose the personal information we collect from or about you either (i) when we have your permission to do so or (ii) in any of the following situations:

Affiliates and Brands: We may share your personal information with Kalm Minds affiliates or brands for business, operational, promotional, marketing, or other purposes consistent with this Privacy Notice.
Service Providers: We may share your personal information with service providers that provide business, professional, or technical support functions for us, help us operate our business, or other activities in support of the Services and/or our businesses. For example, we use a service provider to help us provide and manage our website chatbot. Our service providers are authorized to use your personal information only as instructed by us. We may also receive information collected by these service providers and combine it with the information we have collected.
Third Parties: We may share your personal information with third parties that we believe may have offers of interest to you. We may also receive information collected by these third parties and combine it with the information we have collected. Your information may also be collected and processed by third parties, such as the payment providers you select, who will process your information independently in accordance with their own privacy notices.
For Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of our assets, financing, or acquisition of all or a portion of our business to another company.
Legal Matters; Compliance with Law: We may disclose personal information collected from or about you to the government or to other third parties to comply with applicable laws, rules, regulations, governmental and quasi-governmental requests and investigations, court orders, subpoenas or other legal process, such as in connection with suspected illegal activity associated with any of the Sites or our business and to protect against harm to the Services, to us, or others. We reserve the right to release information collected through any of the Sites to law enforcement or other government officials, as we, in our sole discretion, deem necessary or appropriate.

We may disclose any categories of personal information listed in “Information We Collect” to third parties and service providers. Choices and Opt Outs You can control the information we collect and use in the following ways: Location Information You can disable location-based services on your mobile device or web browser by adjusting the settings on your device or browser. This will prevent our Sites from accessing your location information. Note that some Services may not be available if you disable location-based services.

Contact Us

If you have questions about this notice or our privacy practices, please reach out to us:

Email: hello@kalmpsych.com
Phone: [Phone TBD]
Mail: [Mailing address TBD], Hermosa Beach, CA

Effective April 30, 2026.